Cafcass are the Government agency that represent children in family court cases in England to make sure that children’s voices are heard, and that decisions are made in their best interests.
Cafcass have limited time and resources to help young people describe their wishes, thoughts and feelings in a meeting: how can a digital tool help engage the child and make the process easier?
Dubit designers and researchers worked directly with young people and family court advisers in a series of design workshops to establish what they needed from a digital tool. We created a rapid prototype and then used this with family court advisers and in live sessions with kids. Learnings were incorporated into an agile design and development, having tested basic assumptions and ironed out any usability issues.
The prototype digital tool for Cafcass helps kids express their wishes, thoughts and feelings in a more interactive manner, using technology they are immediately more familiar with, and feel comfortable using. The product has been well received by family court advisers around the UK, and was used as evidence in court only a few days after release. The full product will roll out later in the year and phase II of the project is now in planning.